Group Registration: Class size is limited. In order to ensure a “spot” in class, participants must pre-register for a particular class(s). Please note that you are purchasing a reservation for a class. Please read below to understand our cancellation policy.
New Pilates Participants: New Pilates participants must complete at least 3 private sessions within the first month of participation. You will find these private sessions extremely beneficial. Ask how you can get 2 free private sessions.
Scheduling Classes and Private Sessions: Please use the online scheduler or mobile app to schedule, cancel and reschedule group classes. Private sessions are best scheduled directly with the Teacher.
Cancellations/Makeups/Refunds: If you need to cancel class or session, we ask for at least 8 hours notice. If you cancel within the 8 hour window your account will not be charged. If you cancel less than 8 hours prior to your class or appointment, you will be charged as if you had attended. All participation fees are non-refundable, credits and discounts cannot be given for missed classes.
Inclement Weather: In case of inclement weather, please call 860-305-7441 to check the status of a class. Or check the online scheduler. If we cancel a class due to inclement weather, your account will not be charged. During inclement weather situations, please communicate with us regarding your need to cancel your class.
Earn Free Classes: New participants who are injury free and do not have any physical limitations may try a class for free prior to purchasing a package. In order to participate, the participant must fill out a participant questionnaire and sign a waiver. Registered Participants who bring or refer a friend receive 10 rewards points. Collect 25 points and you can take a free class.
Arriving Late: Please be on time for class. The warm up is the most important part of the class. Additionally, it is very distracting to the teacher and the other participants when you arrive late. Please arrive 5 minutes early for class so that you can use the rest room, put on your toe socks and prepare yourself for class. If you are more than 5 minutes late for class, we will not be able to allow you to participate.